Refund Policy

Last updated: 17 October 2025

We want you to be completely satisfied with your purchase from Zafrene. If you are not, you may return items within 14 days of receipt, in compliance with US consumer protection laws.

Eligibility

Items must be unused, unworn, and in original packaging with tags attached. Proof of purchase is required.

Return process

Contact help@usezafreneuk.store to request a return and receive return instructions. Do not send items back without authorization.

Return shipping

Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.

Refunds

Once the returned item is received and inspected, refunds will be issued to the original payment method within 5–10 business days.

Exchanges

We only replace items that are defective or damaged. Contact help@usezafreneuk.store for exchanges.